¿Tienes una cuenta?
Inicia sesión para finalizar tus compras con mayor rapidez.
Returns & Refund Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return, provided your case meets the conditions outlined in this policy.
To start a return request, please contact us at:
Once your request has been approved, we will provide you with the necessary return instructions. Returns sent without prior authorization will not be accepted.
You may qualify for a refund or a free replacement in the following situations:
We shipped the wrong product.
Your package was lost in transit. A shipment is considered lost if the tracking information has not been updated for more than 15 consecutive days.
Your product arrives damaged and you notify us within 3 calendar days of receiving it. In this case, you will need to provide photos or other evidence so we can verify the issue.
Refunds or free replacements will not be granted in the following cases:
You are dissatisfied with the product due to personal preferences or subjective expectations.
You request to cancel your order after it has already been processed and shipped.
The order cannot be delivered because of an incorrect shipping address provided by the customer.
The carrier is unable to contact the recipient to complete delivery.
The order is returned or held due to incomplete or incorrect shipping information provided by the customer.
Delivery delays caused by circumstances beyond our control, including customs, weather conditions, strikes, extraordinary events, or third-party logistics issues.
Shipments made using delivery methods without after-sales coverage or those sent to certain remote areas where courier services have operational limitations.
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or if you received the wrong product, please contact us as soon as possible so we can assess the situation and provide an appropriate solution.
For claims related to shipping damage, you must provide clear photos of both the product and its packaging.
We do not accept returns for:
Personalized or custom-made products.
Gift cards.
Consumable or perishable products.
Products that have been used, modified, or damaged due to improper use.
Items that are not returned in the same condition in which they were received.
If you are unsure whether your item is eligible for a return, please contact us before submitting a request.
Orders may only be canceled before they have been processed and shipped.
Once an order has been shipped, it can no longer be canceled.
Once we have received and reviewed your request, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued using the same payment method used for the original purchase.
The time it takes for the funds to appear in your account depends on your bank, financial institution, or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
For any questions regarding returns, refunds, or issues with your order, please contact us at: