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We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return, provided your request meets the conditions outlined in this policy.
To start a return request, please contact us at:
Once your request has been approved, we will provide you with the necessary instructions to complete the return process. Returns sent without prior authorization will not be accepted.
You may qualify for a refund or free replacement in the following situations:
We shipped the wrong product.
Your package was lost in transit. A shipment will be considered lost if the tracking information has not been updated for more than 15 consecutive days.
Your product arrives damaged and you notify us within 3 calendar days of delivery. In this case, you will need to provide photos or other evidence so we can verify the issue.
Refunds or free replacements will not be issued under the following circumstances:
You are dissatisfied with the product due to personal preferences or subjective expectations.
You request to cancel your order after it has already been processed and shipped.
The order cannot be delivered because an incorrect shipping address was provided.
The carrier is unable to contact the recipient to complete delivery.
The order is returned or held due to incorrect or incomplete shipping information provided by the customer.
Delivery delays caused by circumstances beyond our control, including customs, weather conditions, strikes, extraordinary events, or third-party logistics issues.
Shipments sent using delivery methods without post-shipment coverage or to certain remote areas where courier service limitations apply.
We recommend inspecting your order as soon as it arrives.
If your product is defective, damaged, or you receive the wrong item, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
For claims involving shipping damage, you must provide clear photographs of both the product and its packaging.
Returns are not accepted for:
Customized or made-to-order products.
Gift cards.
Consumable or perishable products.
Products that have been used, modified, or damaged due to improper use.
Items that are not returned in the same condition in which they were received.
If you are unsure whether your item is eligible for a return, please contact us before submitting a request.
Orders may only be canceled before they have been processed and shipped.
Once an order has been shipped, it can no longer be canceled.
Once we receive and review your request, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued using the same payment method used for your purchase.
The time it takes for the funds to appear in your account depends on your bank, financial institution, or payment provider.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:
If you have any questions regarding returns, refunds, or issues with your order, please contact us at: