SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy forms an integral part of our Terms and Conditions. By placing an order on our website, you expressly agree to the shipping timelines, terms, and conditions outlined below.
1. Estimated Delivery Time (Business Days)
To ensure complete transparency, the estimated delivery time is calculated by combining two separate stages:
Processing Time (3–4 Business Days)
This includes payment verification, individual product quality inspection, protective packaging, and handover of the parcel to the designated shipping carrier.
Shipping Time (6–8 Business Days)
This is the standard international transit time for the vast majority of destinations.
Business Days Calculation
All timeframes stated in this policy are calculated using business days only (Monday through Friday). Saturdays, Sundays, and official public holidays in both the country of origin and the destination country are excluded from these calculations.
2. Exceptional Delays
The estimated shipping time of 6–8 business days is based on the historical performance of our logistics partners for most destinations. However, customers acknowledge and accept that delivery times may occasionally be extended due to circumstances beyond our control, including but not limited to:
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Customs inspections, clearance procedures, or import processing in the destination country.
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Severe weather conditions or transportation route disruptions.
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Seasonal shipping congestion during periods such as Black Friday, Cyber Monday, Christmas, or national holidays.
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Deliveries to remote, rural, island, or otherwise difficult-to-access locations.
3. Maximum Delivery Guarantee
In accordance with applicable consumer protection laws, we provide the following maximum delivery guarantee:
Maximum Delivery Period (30 Calendar Days)
If your order has not been delivered within 30 calendar days from the day following your order confirmation due to force majeure, significant logistics disruptions, or complex customs procedures, you have the right to cancel your order and receive a full refund of all amounts paid, at no additional cost.
4. Changes to Shipping Information
Customers are solely responsible for providing complete, accurate, and valid shipping information.
To allow our fulfillment system to process orders efficiently, any request to modify or correct the shipping address must be submitted within 12 hours of placing the order.
After this period, or once the package has been handed over to the shipping carrier, it is no longer possible to modify the delivery address. If a package must be reshipped due to an incorrect or incomplete address or because the recipient was unavailable, any additional shipping costs will be the responsibility of the customer.
5. Order Tracking & Delivery
Once your order has completed the processing stage, you will automatically receive a confirmation email containing your tracking number, allowing you to monitor your shipment in real time.
Customers are responsible for tracking their shipment and ensuring they are available to receive the package at the provided delivery address.
If delivery cannot be completed due to repeated failed delivery attempts or because the package is not collected from the carrier's designated pickup location within the required timeframe, the shipment may be returned to the sender. In such cases, any additional shipping and handling costs required to resend the order will be the responsibility of the customer.